Terms of Service

Last updated: August 2026

These are the terms that apply when you book a service with Byron Bins. We've kept them simple and in plain language because we think that's how it should be. If anything is unclear, get in touch and we'll talk you through it.

What we do

Byron Bins provides bin collection, rubbish removal, and related waste services across the Byron Bay and Northern Rivers region. Our services include one-off bin empties, recurring bin collection (weekly, fortnightly, or monthly), commercial waste and recycling collection, and tip runs/bulk waste removal.

Booking and payment

When you book a bin empty through our website, you are submitting a service request and paying for that service upfront. We will give you a call to confirm the date before we come out.

Payment is taken at the time of booking via our online checkout. All prices are listed in Australian dollars and include GST where applicable.

By submitting a booking, you confirm that the information you have provided (including your service address and contact details) is accurate.

Subscriptions

If you choose a recurring collection (weekly, fortnightly, or monthly), your payment will be charged automatically at the frequency you selected. You can cancel your subscription at any time by contacting us via email or phone. Cancellations will take effect from the next billing cycle.

Pricing

Our current standard pricing is:

  • General waste bin empty: $40

  • Recycling bin empty: $30

Commercial collection and bulk waste/tip runs are quoted on a job-by-job basis. We will always confirm the price with you before any quoted work begins.

We reserve the right to update our pricing. Any changes will apply to future bookings only and will not affect services you have already paid for.

What we collect and what we don't

We are happy to collect general household waste, recycling, green waste, furniture, and most other common items.

We cannot collect:

  • Asbestos of any kind

  • Medical or clinical waste

  • Bins over 80kg

If you are unsure whether we can take something, get in touch before booking and we will let you know.

Access to your property

Please make sure your bin is accessible on the day of your service. If we cannot access your bin due to a locked gate, blocked driveway, or any other reason, we may not be able to complete the service. In this case, we will contact you to arrange an alternative time.

Any access information (gate codes, dog warnings, steep driveways, bin location) should be included in the Additional Notes field when you book.

Service area

We service Byron Bay, Suffolk Park, Ewingsdale, Bangalow, Newrybar, Ballina, Lennox Head, and surrounding areas. If you are outside our listed service area, get in touch and we will let you know if we can help.

Cancellations and refunds

One-off bookings: If you need to cancel a one-off booking, please let us know as soon as possible by phone or email. If you cancel before we have confirmed a date, we will issue a full refund. If you cancel after a date has been confirmed, we may issue a refund at our discretion.

Subscriptions: You can cancel your recurring collection at any time. Cancellations take effect from the next billing cycle. We do not offer refunds for the current billing period.

If we are unable to complete a service for any reason on our end (for example, vehicle breakdown or severe weather), we will reschedule at no extra cost or issue a refund.

Our responsibilities

We will carry out all services in a professional and timely manner. We will show up when we say we will, handle your waste responsibly, and make sure recycling is sorted and disposed of properly.

We are not responsible for any damage to bins, property, or surrounding areas that results from normal bin collection activity (for example, minor scuffs from moving bins). If something goes wrong, please let us know and we will do our best to make it right.

Your responsibilities

By booking with Byron Bins, you agree to:

  • Provide accurate contact and address information

  • Make sure your bin is accessible on the day of service

  • Not place prohibited items (asbestos, medical waste) in your bin

  • Make sure bins do not exceed 80kg

  • Let us know if there are any access issues or hazards at your property

Loyalty offer

Every 10th paid bin empty is free. This applies across general waste and recycling empties combined. We will work with you to keep track of your bookings.

Privacy

We collect your name, contact details, email, and service address to provide our services. We do not sell or share your personal information with third parties. For full details, please see our Privacy Policy.

Changes to these terms

We may update these terms from time to time. Any changes will be posted on this page with an updated date. Continued use of our services after changes are posted means you accept the updated terms.

Contact us

If you have any questions about these terms, get in touch:

Email: hello@byronbins.com.au