Privacy Policy

Last updated: August 2026

Your privacy matters to us. This policy explains what information we collect, why we collect it, and how we handle it. We've kept it in plain language so you can actually read it.

What information we collect

When you book a service or get in touch with us, we may collect the following:

  • Your name

  • Phone number

  • Email address

  • Property/service address

  • Preferred service date

  • Any access notes you provide (gate codes, bin location, etc.)

  • Details about the type of waste or service you need

How we collect it

We collect your information when you:

  • Book a service through our website

  • Submit a contact or quote request form

  • Call or email us directly

  • Subscribe to a recurring collection

Why we collect it

We use your information to:

  • Confirm and carry out your booking

  • Contact you about your service (for example, to confirm a date)

  • Process your payment

  • Keep track of your bookings, including for our loyalty offer (every 10th empty free)

  • Respond to enquiries or quote requests

  • Improve our services

We do not use your information for marketing unless you have given us permission to do so.

Payment information

We do not store your credit card or payment details. All payments are processed securely through our payment provider (Stripe or Squarespace Payments). These providers have their own privacy policies and security measures in place. We only receive confirmation that a payment was successful.

Cookies and website analytics

Our website is built on Squarespace, which uses cookies to help the site function properly and to collect anonymous usage data (such as which pages are visited and how long people spend on the site). This helps us understand how people use our website so we can improve it.

We also use a Meta (Facebook/Instagram) Pixel on our website. This is a small piece of code that helps us measure the effectiveness of any advertising we run on Facebook or Instagram. The pixel may collect information such as which pages you visit on our site. You can manage your cookie preferences through your browser settings or through the cookie banner on our website.

For more information on how these platforms handle your data:

Who we share your information with

We do not sell your personal information to anyone.

We may share your information with the following third parties, only as needed to provide our services:

  • Squarespace (our website and booking platform)

  • Stripe or Squarespace Payments (payment processing)

  • Meta (advertising, if applicable)

We will not share your information with anyone else unless required by law.

How we store and protect your information

Your information is stored securely through our website platform (Squarespace) and is only accessible by Byron Bins. We take reasonable steps to protect your information from unauthorised access, loss, or misuse.

We only keep your information for as long as we need it to provide our services and meet any legal requirements.

Your rights

Under Australian privacy law, you have the right to:

  • Ask us what personal information we hold about you

  • Request that we correct any information that is inaccurate

  • Request that we delete your personal information (where we are able to do so)

If you would like to make any of these requests, please contact us using the details below.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to check back occasionally.

Contact us

If you have any questions about this Privacy Policy or how we handle your information, get in touch:

Email: hello@byronbins.com.au